Customer Service Professional • Chicago, IL
We are seeking a confident, positive, outgoing, organized, and detail-oriented individual to handle Customer Service responsibilities. They will be working in a fast-paced environment where we value strong work ethics, respect for others, excellent communication, and the desire to take on a career and not just a job.
Various duties include:
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Responds to Calls, Emails, Requests regarding customer service issues
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Prints Special Orders given by phone, emails, order forms, and/or tablet
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Distributes Specials to Route paperwork & Depot team
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Prints daily reports, invoices, settlement sheets
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Prepares & distributes Route paperwork (includes separating Regular invoices & Settlement Register sheets)
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Requests Non-embroidery garment orders
- a. Consolidates non-embroidery garment orders from customers, route reps, and managers into one form to be passed along to Garment department
- b. Receives daily garment inventory sheet. Reviews what may be short
as well as notifies GM of what garments will need to be ordered if requested orders cannot be filled completely.
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Completes Customer Maintenance changes to include:
- a. Maintenance change forms from route reps
- b. Customer requests via phone
- c. Manager requests via email
- d. Monthly price increases approved by Managers
- e. Contract renewals
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Organizes packing slips/receivers
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Maintains Office supplies:
- a. Informs office mgr of office supplies needed (includes Invoice & Specials paper)
- b. Distributes supplies to designated locations
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Assists with Special Projects assigned by Managers
Required Characteristics / Personality Traits
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Confident
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Positive demeanor and attitude
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"Face" of the company over the phone
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Ability to work and have good rapport with various personalities
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Good communicator
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Ability to turn a complaint into positive results
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Urgent in responding to customer issues
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Urgent in responding to emails. Follow-ups are always completed
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Great at trouble-shooting/problem-solving
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Quick, accurate, & efficient with tasks. Able to go from one task to another. Double-checks own work.